Privacy Policy

Last updated: December 8, 2024

1. Introduction

TLink Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Painting Identifier mobile application ("the App").

2. Information We Collect

2.1 Information You Provide

  • Account information (if you create an account)
  • Images you upload for analysis
  • Chat messages and interactions with our AI
  • Feedback and support requests

2.2 Automatically Collected Information

  • Device information (model, operating system, unique identifiers)
  • Usage analytics and app performance data
  • Crash reports and error logs
  • IP address and approximate location

2.3 Third-Party Information

  • App Store purchase and subscription information
  • Analytics data from third-party services

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our painting identification service
  • Processing and analyzing uploaded images
  • Personalizing your experience within the App
  • Managing your account and subscription
  • Providing customer support
  • Improving our AI algorithms and service quality
  • Sending important updates about the App
  • Ensuring security and preventing fraud

4. Image Processing and Analysis

  • Images you upload are processed by our AI systems to provide identification results
  • Images may be temporarily stored for processing purposes
  • We may retain images to improve our AI models, but they are anonymized
  • You can request deletion of your images at any time
  • We do not share your images with third parties for commercial purposes

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: Trusted third parties who assist in operating our App (analytics, hosting, support)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given explicit consent

6. Data Security

  • We implement industry-standard security measures to protect your information
  • Data is encrypted in transit and at rest
  • Access to personal information is restricted to authorized personnel only
  • Regular security assessments and updates are conducted
  • However, no method of transmission over the Internet is 100% secure

7. Data Retention

  • We retain personal information only as long as necessary for the purposes outlined in this policy
  • Account information is retained until account deletion
  • Images may be retained temporarily for processing and improvement purposes
  • Analytics data may be retained in aggregated, anonymized form

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data processing activities

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Third-Party Services

Our App may contain links to third-party services or integrate with third-party platforms. This privacy policy does not apply to third-party services. We encourage you to read the privacy policies of any third-party services you use.

12. Analytics and Advertising

  • We use analytics services to understand how the App is used
  • Analytics data is collected in accordance with this privacy policy
  • We do not currently display third-party advertisements
  • You may opt out of analytics tracking through your device settings

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the App after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy, please contact us:

We will respond to privacy-related inquiries within 30 days.